Service Level Agreement (SLA)
Last updated July 1, 2026
We back our reliability with a concrete commitment.
99.99% uptime
We target 99.99% network and host availability per calendar month for active, paid services, excluding scheduled maintenance (announced in advance) and factors outside our control.
Service credits
| Monthly uptime | Credit |
|---|---|
| 99.9% – 99.99% | 10% |
| 99.0% – 99.9% | 25% |
| 95.0% – 99.0% | 50% |
| Below 95% | 100% |
Claiming a credit
Open a ticket within 7 days of the incident referencing the affected service and approximate times. Approved credits are applied to your account balance toward future invoices.
Exclusions
Scheduled maintenance, abuse suspensions, customer misconfiguration, and force-majeure events are excluded from SLA calculations.